Do you charge shipping?
Orders of $49 or more ship FREE to delivery addresses in the continental U.S. For orders under $49, we charge $15 shipping and handling per order. Orders shipping to Hawaii and Alaska have a $50 shipping surcharge per order. Standard shipping is UPS or FedEx ground service. Unless otherwise requested, we ship with no signature required. To view our complete Shipping Policy - Click Here
Do you offer will call pick-up?
At this time we do not offer will call pick-up from the warehouse.
Do you ship to Hawaii and Alaska? What about international locations?
We ship to Hawaii and Alaska. Orders to Hawaii and Alaska have a $50 surcharge for shipping on every order. This fee is displayed during the checkout process.
We also ship to Canada. For Canadian shipments we are pleased to offer Free Shipping to Canada with No Customs Fees on many of our top lines. To view the details of this policy and the lines included in it - Click Here
For lines not included in our Canada promotion, the customer is responsible for paying all duties and customs clearance fees. We are only able to ship UPS or FedEx. We are not able to ship by USPS. The shipping fee to Canada is the same as the US, $15 for orders under $49, free for orders over $49. Contact our customer service team at 1-866-203-5392 to place an order.
We currently do not ship to Puerto Rico or outside of Canada and the United States. Even if providing a personal UPS or FedEx account, we will not ship outside of the US and Canada.
How long will it take for my order to arrive?
Before you order, you can see an estimate of shipping time for each item on our website. When you view the product page for an item, the delivery time will be listed below the pricing information. Please allow 1-2 business days for processing before an order ships. The order will state "Confirming Availability" until the manufacturer provides us with the estimated shipping date. We will email you as soon as the order is confirmed and provide the estimated shipping date. We'll also email tracking information as soon as the order has shipped.
To view our complete Shipping Policy - Click Here
Do you offer express shipping?
We do not offer expedited shipping at this time. If you require your order quickly, please contact our Sales Team to confirm availability and discuss options.
I only received a portion of my order. When will the rest of my order arrive?
Whenever practical, we ship all items in an order together. However, if you ordered fixtures made by two or more manufacturers, your items will be shipping from different locations and will not arrive together. Please check our online order status form to see the expected shipping dates for the items on your order.