Quick Delivery Guarantee
Guaranteed to be there, or we'll pay you.
Standard Quick Delivery
Receiving your product quickly, is important to us! That is why we are excited to offer several Quick Delivery promotions. These
promotions are available by brand and only apply to products that are in
stock at the time of purchase. Please click the links below to view
the details of that specific promotion.
Learn how to claim your credit
How does the one week delivery time work?
Our 1 Week Delivery guarantee is calculated based upon a 10:00am PST
order cut-off. All orders placed after 10:00am are considered placed the
following business day for calculation purposes. For example, an order
placed on a Monday at 10:30am would be guaranteed to arrive the
following Tuesday. An order placed at 9:30am on a Monday would be
guaranteed to arrive the following Monday. If an order is placed after
10:00am on a Friday or over the weekend, the 1 Week Delivery guarantee
starts the following Monday (to arrive the following Monday). Holidays
and weekends are not counted as business days.
Click any link below for details on our Quick Delivery promotions:
1 Week Delivery or You Get $40
- Orders under $200 receive a $10 credit if we do not meet the delivery deadline.
- If an item is found to be Back-Ordered or Out-of-Stock at time of purchase, it is NOT eligible for our delivery guarantee.
- Orders shipped via Truck are not eligible for delivery guarantee.
- We cannot be responsible for delays due to extreme weather
conditions or delays with UPS/FedEx. We cannot be responsible for delays
in shipping due to invalid delivery addresses. We cannot ship to PO
Boxes. If a PO Box is entered, the order will be held until a physical
address can be obtained.
- Due to holiday schedules of parcel companies and warehouse closures, we
cannot guarantee delivery times from Wednesday, December 21st through
Monday, January 2nd. Orders will still be processed, shipped, and you will be notified as
quickly as possible. You may still receive your order within the
specified delivery time frame.
- Orders placed after 10:00am PST on a business day are considered
placed the following business day (see calculations above). Holidays
are not counted as a business day.
- Quick Delivery credits are issued on a per order basis, not per item. Only 1 Quick Delivery credit can be issued per order.
- Offer applies to new orders only. Replacement orders are not eligible for the Quick Delivery credit.
- Only standard products qualify for our Quick Delivery guarantee. Custom products or made-to-order products are
NOT eligible for a Quick Delivery credit.
- Our Quick Delivery guarantee is not offered on orders shipping to Alaska, or Hawaii.
How to Claim Your Credit:
claim your credit, please call or send us an email. In the subject
field please enter: Quick Delivery Credit Claim. You can find our
Customer Service number and email address below:
Toll Free: 1-855-298-4922
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Email us: Sales@PatioProductsUSA.com